Legal
Cancellation Policy
Cancellation timing, minimum charges, and wait-time handling vary by trip type, service class, and membership plan.
Standard reservations
Reservations canceled too close to the scheduled pickup time may incur a minimum charge or a partial trip charge.
Airport arrivals
Airport reservations may include monitored grace periods. Additional waiting time or meet-and-greet service may be billed where applicable.
Hourly and event bookings
Hourly, event, and multi-vehicle reservations may require longer notice and may be subject to stronger cancellation protection for the scheduled equipment and staff.
No-shows
No-shows may be billed at the applicable minimum trip or reserved-service amount.